We are currently dispatching orders within the UK. Find out more here.

FAQs


UPDATES FROM EMILY BOND - May 2020

Is Emily Bond still delivering orders?

Our warehouse is currently open with a smaller-than-normal team to allow for social distancing and to keep everybody safe. This means we are able to dispatch orders within the UK, although delivery times are a little slower than usual. Any overseas orders placed during this period will be delivered as soon as courier services resume.

Can I still place an order for overseas delivery?

Please contact us by email if you wish to place an order for international delivery. We will then be able to put a quote together for delivery.

How do I reach you with a query?

Emily is still working from her home office (when she's not home schooling!) so you can email through any queries. It may take a day or two for her to reply but she will get back to you as soon as she is able to.

 

FABRIC FAQs

What are the fabrics made from?

Our fabrics are linen-based. Linen is a natural product made from a flax plant. The long fibres of the flax plant have a natural vegetable wax coating, which creates a subtle sheen when woven together in a textile. The flax plant's fibre is naturally strong, soft and light which helps to make linen both breathable and durable.

Can I wash Emily Bond fabrics?

Yes, the linen can be washed on a gentle 30 degree wash. Please be aware that it will naturally shrink by 11% when you first wash it. It will naturally crease in the wash, but you can iron linen using a cool linen setting on your iron. If you wash un-hemmed linen, it will fray at the edges.

Can I send Emily Bond fabric back after washing it?

Unfortunately not - if you choose to wash your products or fabric we cannot take responsibility for what happens with your washing machine and iron, and we cannot accept them back. 

Should I expect imperfections in the fabric?

Yes. The natural characteristic of linen means that within the yarn you can get "slubs", or knots that occur randomly along the length of the fabric. Also the dyes can take differently to different batches making slight colour variations from batch to batch - there can also be slight colour variations with the base cloth. Please make sure you ask for a batch swatch if you feel this is going to be a problem.

Can I order fabric without having requested a swatch?

Yes, you can, but we would not advise it. The nature of our fabrics means that colours can vary (even between batches) and it can also be difficult to see the colours clearly and accurately from photographs. Since we cannot refund orders for fabric once it has been cut for your order (see below) we really recommend that you first request a batch swatch.

Can I return fabric for an exchange/refund?

Fabric is cut specifically for your order and so cannot be refunded. However, if there is a genuine fault with the fabric when it arrives, then please email us and we will arrange a replacement (please do not use or cut the fabric before returning it as we will be unable to accept it if it has been altered).

 

DELIVERY & RETURNS

Please see our dedicated Delivery & Returns page for full information.

 

TRADE FAQs

Can I open a trade account with Emily Bond?

Please contact us with your enquiry and we will happily review your application to become an Emily Bond stockist.

What products are available to wholesale customers?

Only some products are available to buy at wholesale prices directly from Emily Bond. These include Fabric, Bedding, Towels, Dog Beds, Cushions & Throws.

How can I purchase other products at wholesale prices?

For the products below, we would recommend you contact the suppliers listed for wholesale enquiries.
Doormats - contact Turtlemat: info@turtlemat.co.uk
Tableware - contact Bliss: http://www.blisshome.co.uk/
Wellies - contact MuckBoot: +44 808-281-9536

 


 


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