We are currently dispatching orders within the UK. Find out more here.

Delivery & Returns


COVID-19 UPDATE - MAY 2020

Our warehouse is currently open with a smaller-than-normal team to allow for social distancing and to keep everybody safe. This means we are able to dispatch orders within the UK, although delivery times are a little slower than usual.

Please contact us by email if you wish to place an order for international delivery so that we can give you a delivery quote.

Emily is still working from her home office (when she's not home schooling!) so you can email through any queries or try calling on 07908 777 110

We wish you all well, and please stay safe, stay home, and hang in there!

 

UK Delivery

Delivery charges are as follows:

Fabric Swatches: FREE  

Fabric/Product Orders: £5.50 (incl VAT)

For any enquiries about fabric prices and delvieries please email emily@emilybond.co.uk 

All our orders are sent by courier. Please allow 5 working days for your goods to get to you.

Delivery (Europe & Rest of World)

Please contact us by email for a quote.

Orders are dispatched with a courier service. The rate charged for the shipping of your order is based on the value of your goods and your location.

Depending on your location, you may or may not be charged VAT.

 

Returns

If you wish to return any Product Accessories you must contact us via email first on emily@emilybond.co.uk

To return your item the product must be unopened and unused, unless there is a manufacturer defect. Unfortunately if you have purchased fabric and simply want to return this because you no longer want it, due to this item being cut specifically to your requirement we are unable to return cut lengths of fabric. However if you feel the item is faulty please email emily@emilybond.co.uk with a full details of the fault.  

 If you have any Fabric issues please contact emily@emilybond.co.uk 

We do not refund the original shipping and handling that you paid on the order. 

Return Exceptions

Fabric that has been ordered on the website and cut specifically for you cannot be refunded, if it has been altered or made into a certain item will not be acceptable for returns or exchange even if there is a genuine fault in the item, you must make sure that if you feel your fabric is faulty it is returned to us unused and uncut otherwise we cannot refund you or take responsibility for the fault.

 

Delivery turnaround

All orders if they are in stock are shipped within 48 hours but please allow 5 working days to receive your order, longer for overseas delivery.

All our orders are sent out on a reliable Courier service.  

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your goods and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to proceed.

 

Fabric Orders: Our fabrics are sent on a roll on orders over 3m, orders below that are folded, if you require your fabric on a roll you must email us emily@emilybond.co.uk at the time of order.


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